Pinterest • Le catalogue d'idées
This infographic illustrates how your customers feel about your responsiveness (or lack thereof) to their complaints on social media. 86% of the people who complained about a brand via social media that did not get a response would have appreciated one, and 50% of people said they would be deterred from being a customer if their questions and complaints were ignored on social media.

This infographic illustrates how your customers feel about your responsiveness (or lack thereof) to their complaints on social media. 86% of the people who complained about a brand via social media that did not get a response would have appreciated one, and 50% of people said they would be deterred from being a customer if their questions and complaints were ignored on social media.

The Importance of Video in Social Media Marketing [INFOGRAPHIC] | Social Media Today

The Importance of Video in Social Media Marketing [INFOGRAPHIC] | Social Media Today

reach audience 2015 - infographics

The Social Customer Service Conflict. Social media changes everything. Marketing, sales, customer service, they’re no longer departments, engagement is now a way of business. As the impact of social spreads through organizations, questions arise about the role social ultimately plays in customer service and overall customer experiences.

à partir de BuzzFeed

26 Signs You Work In Social Media

26 Signs You Work In Social Media | #socialmedia | via @BuzzFeed

9 mistakes businesses make on social media

Customer Service Is Going Social