The note included in the package started: "Hi Stranger! My name is Madeline. I will be 1 on December 17th and this is my first flight. I'll try to be on my best behavior, but I'd like to apologize in advance if I lose my cool, get scared or my ears hurt." With junior mints, Rolos, ear plugs and the sweet note "from" Madeline, Chang said, the atmosphere changed.