Edenspiekermann - persona's and customer journey mapping
Disciplined Innovation Model. To achieve lasting change, innovation must be systematic and disciplined. http://www.innovationunit.org/our-services/how-we-work/methodologies/disciplined-innovation
Organizing for innovation / Liam Friedland & Jon Innes
Interactive Recycling Rooms - ChiaFang Lue 1. Observation/ User Research For observation, we went on a field trip to two places: the supermarkets and the recycling room of people's corridors. We interviewed users to gain an understanding of their problems and needs. Then, we mapped the customer's journey in order to cover all touch points in a holistic picture.
Mapping the Journey – Experience Beyond the Screen. THE CHALLENGE: How do we use our design skills to help organizations understand the experiences and interactions beyond the screen? A journey map describes the journey of a user by representing the different touch points that characterize interaction with the service.