Edenspiekermann - persona's and customer journey mapping

Edenspiekermann - persona's and customer journey mapping

Disciplined Innovation Model. To achieve lasting change, innovation must be systematic and disciplined.    http://www.innovationunit.org/our-services/how-we-work/methodologies/disciplined-innovation

Disciplined Innovation Model. To achieve lasting change, innovation must be systematic and disciplined. http://www.innovationunit.org/our-services/how-we-work/methodologies/disciplined-innovation

Organizing for innovation / Liam Friedland & Jon Innes

Organizing for innovation / Liam Friedland & Jon Innes

Interactive Recycling Rooms - ChiaFang Lue  1. Observation/ User Research    For observation, we went on a field trip to two places: the supermarkets and the recycling room of people's corridors. We interviewed users to gain an understanding of their problems and needs. Then, we mapped the customer's journey in order to cover all touch points in a holistic picture.

Interactive Recycling Rooms - ChiaFang Lue 1. Observation/ User Research For observation, we went on a field trip to two places: the supermarkets and the recycling room of people's corridors. We interviewed users to gain an understanding of their problems and needs. Then, we mapped the customer's journey in order to cover all touch points in a holistic picture.

Mapping the Journey – Experience Beyond the Screen. THE CHALLENGE: How do we use our design skills to help organizations understand the experiences and interactions beyond the screen? A journey map describes the journey of a user by representing the different touch points that characterize interaction with the service.

Mapping the Journey – Experience Beyond the Screen. THE CHALLENGE: How do we use our design skills to help organizations understand the experiences and interactions beyond the screen? A journey map describes the journey of a user by representing the different touch points that characterize interaction with the service.

Research and prototyping checklist from #IDEO

Research and prototyping checklist from #IDEO

JOURNEY MAP by Jolyn Janis, via Behance

JOURNEY MAP by Jolyn Janis, via Behance

Le fossé entre la perception des consommateurs et celle des marques concernant la communication sur les médias sociaux des entreprises #social #networks #business

Le fossé entre la perception des consommateurs et celle des marques concernant la communication sur les médias sociaux des entreprises #social #networks #business

JOURNEY MAP by Jolyn Janis, via Behance

JOURNEY MAP by Jolyn Janis, via Behance

The Content Strategy for Each Step of the Customer Journey | Hammock Blog

The Content Strategy for Each Step of the Customer Journey | Hammock Blog

Pinterest
Rechercher