10 Customer Service Skills for the Savvy Call Center Agent
5 Tips for Handling Customer Complaints in the Contact Center
10 Customer Service Skills Every Call Center Agent Should Have
How to Write the Perfect Blog Post: A Complete Guide to Copy - Infographic by @Ramsay Taplin
5 Key Words for Building Customer Centricity
Building customer centricity begins with asking questions from the customer’s point of view.
11 Essential (and Free) WordPress Plugins for Pro Bloggers -byRegina
Pro blogs look so "pro" because a lot of care is put into the features, functionality, and layout of each post. Here are 11 plugins to help you go "pro."
6 Essential Tips for Achieving First Contact Resolution
Timely customer service should always be a top priority for companies. However, acting swiftly without compromising quality, personalized customer service can indeed be a challenge. First contact resolution, or FCR, is an important metric for many contact centers as it indicates just how successfully customer cases are being resolved in a single interaction. Here are six tips for achieving FCR and delighting your customers in the process.
Omnichannel: Wait or Move? 5 Points to Consider
7 Ways to Break Down Silos for Seamless Customer Experiences
6 Millennial Customer Expectations Every Brand Should Meet
Millennial customer expectations set a high standard for excellence that all your customers will love
Unified Virtual Contact Center Solutions. Vocalcom’s virtual contact center software provides unprecedented capabilities, flexibility and business...