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Timely customer service should always be a top priority for companies. However, acting swiftly without compromising quality, personalized customer service can indeed be a challenge. First contact resolution, or FCR, is an important metric for many contact centers as it indicates just how successfully customer cases are being resolved in a single interaction. Here are six tips for achieving FCR and delighting your customers in the process.

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Timely customer service should always be a top priority for companies. However, acting swiftly without compromising quality, personalized customer service can indeed be a challenge. First contact resolution, or FCR, is an important metric for many contact centers as it indicates just how successfully customer cases are being resolved in a single interaction. Here are six tips for achieving FCR and delighting your customers in the process.

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