EXPERIENCE DESIGN PYRAMID This may seem a bit academic but for me it is pretty fundamental to remember when doing experience design. I put this checklist together to remind me why some experiences fail. Usually they are missing one or more parts of this experience design pyramid. Do all 6 and your experience is like magic!
5 Rules of Design Thinking for the Internet of Everything. http://blogs.cisco.com/ioe/realizing-the-benefits-of-the-internet-of-everything-for-customer-experience-part-2-design-thinking-the-customer-experience-of-the-future/