How to Handle Customer Complaints Via Social Media : Social Media Examiner
Are your customers leaving negative comments on social media? Responding quickly and appropriately to negative social comments can help you increase customer loyalty and retention. In this article you’ll find out how to deal with negative comments on social media. Via @smexaminer.
Social Media Evolution: What Does the Future of Social Marketing Look Like? : Social Media Examiner
Are you amazed at how much social media has changed over the last few years? Want to discover what’s next? To explore the evolution of social media, Michael Stelzner interviews @briansolis. Via @smexaminer.